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General Store Information

Custom Orders

Custom orders are paid in full before production and are Not Returnable. Made to order products will take around 1-4 business weeks from the time the order has been processed for brushed or polished items, 2-5 business weeks for Chrome or anodized items. Blue, Gold and Red Anodized colors may be considered as a custom made to order item as the popularity of the item. Items ordered in blue, gold and red anodize may have longer wait time because JDA will have to get enough product in those colors to have them anodized. *Rush Processing is available at additional cost - Please call for more information.

International Orders

International orders delivery time will vary depending on the local customs. The customer is responsible for any and all duties that there country implies on the shipment to them. JDA Can NOT falsely claim any shipment for less then the product value on the customs declaration forms. The buyer is responsible for all duty tax.

Returns

All sales are final
  • Returns will be accepted only for the damaged or defective and incorrectly shipped parts.
  • Notify us within 30 days from the invoice date, after 30 days returns will not be accepted.
  • All returned parts MUST be returned with a original or a copy of the receipt and a RMA number.
  • RMA number can be acquired by logging on to your account and requesting a return number.
  • Please include a copy of your RMA with the package and also include the RMA number on the outside of the shipping box.
  • All items will be inspected by our Quality Control Department.
  • Any item ordered incorrectly is subject to a 20% re-stock fee.
  • Items removed from the original packaging are NOT returnable. Issuance of a RMA is needed in the time of a return.
  • After an item is approved, returns will be issued within 96 business hours.
  • Refunds are credited back to your account and will be in the form of a store credit.
  • Shipping charges are not refundable.

    Payments

    JDA accepts the following payment methods:
  • Visa
  • MasterCard
  • Discover
  • American Express
  • Paypal
  • Certified Check and Money Orders payable to: JDA Custom

    Shipping Address for payments and returns

    JDA Custom
    22038 Howell Dr Ste 6
    New Lenox, IL 60451

    Hours of Operation

    Customer Service by phone is available during normal business hours. Our normal business hours are:
  • M-F 8-5 Central Standard Time (USA)


  • Our normal Store hours are:
  • M-F 8-5 Central Standard Time (USA)
  • Saturday & Sunday Currently by Appointment Only



  • If you need more assistance please contact us by phone or through our email system.